Terms of service

Terms of Service

Last updated: 7 September 2026

Welcome to Onshore Co.

These Terms of Service ("Terms") apply to your access to and use of the Onshore Co. website, online store and related services (collectively, the "Services").

In these Terms, "Onshore Co.", "we", "us" and "our" refer to Onshore Co. and the entity that owns and operates this website.

Our Services are provided through Shopify, which enables us to operate our online store and provide our products and services to you.

By accessing or using our Services, or purchasing products from us, you agree to be bound by these Terms, together with any other policies referred to in these Terms, including our Privacy Policy and Refund Policy.

If you do not agree with these Terms, please do not use our Services.

Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or any other applicable law where those rights cannot lawfully be excluded, restricted or modified.

SECTION 1 — ACCESS AND ELIGIBILITY

By using our Services, you represent that you are legally capable of entering into a binding agreement.

If you are under 18, you may only use our Services with the involvement and permission of a parent or legal guardian.

When using our Services or placing an order, you may be required to provide information including your name, email address, billing information, payment information and shipping address.

You agree that all information you provide to us is accurate, current and complete and that you are authorised to provide that information.

You are responsible for maintaining the confidentiality of any account details associated with your use of our Services and for all activity carried out through your account.

You must not transfer, sell or otherwise provide access to your account to another person.

We reserve the right to refuse access to our Services, terminate accounts or cancel orders where we reasonably believe that our Services are being misused, fraudulent activity is occurring, or these Terms have been breached.

SECTION 2 — OUR PRODUCTS

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizing information and other product information displayed on our website are accurate.

However, colours and appearance may vary depending on your device, screen settings and other factors.

As Onshore Co. products may be produced in limited quantities, certain products, colours or sizes may become unavailable without notice.

We reserve the right to:

  • change product descriptions, specifications and pricing;

  • discontinue products;

  • limit quantities available for purchase; and

  • refuse or cancel orders where reasonably necessary.

Where a product is described as having a particular characteristic, feature or quality, we will ensure that the product supplied is consistent with that description, subject to your rights under the Australian Consumer Law.

Nothing in these Terms limits your rights where a product does not meet the consumer guarantees applicable under Australian law.

SECTION 3 — ORDERS

When you place an order through our website, you are making an offer to purchase the products in your order.

Your order is subject to acceptance by us.

After placing an order, you will generally receive an order confirmation email acknowledging that we have received your order. This does not necessarily mean that your order has been accepted.

We may decline or cancel an order where, for example:

  • a product is unavailable;

  • there is an error in the product description or pricing;

  • we reasonably suspect fraudulent or unauthorised activity;

  • we are unable to process payment; or

  • we are otherwise unable to fulfil the order.

If we cancel an order after payment has been made, we will refund the amount paid for the cancelled order or affected products.

We may contact you using the contact details provided when placing your order if we need further information or need to notify you about an issue with your order.

Once an order has been accepted and processed, we may not be able to accommodate cancellation requests. If you wish to cancel an order, please contact us as soon as possible at hello@onshoreco.com.au.

Returns, exchanges and refunds are handled in accordance with our Returns & Exchanges Policy and Refund Policy, as well as any rights you have under the Australian Consumer Law.

SECTION 4 — PRICES AND PAYMENT

All prices displayed on our website are in Australian dollars (AUD) unless otherwise stated.

Prices include GST where GST is applicable.

Shipping charges will be displayed separately during the checkout process unless otherwise stated.

We reserve the right to change prices, products, promotions and shipping charges at any time. Any changes will not affect an order that has already been accepted, except where a genuine pricing or other obvious error has occurred.

If we identify an obvious error in the price or description of a product after you have placed an order, we may contact you to confirm whether you wish to proceed at the correct price. If you do not wish to proceed, we will refund any amount you have paid for the affected order.

You agree to provide accurate and complete payment information and confirm that you are authorised to use the payment method provided.

Payments are processed through third-party payment providers. We do not store your complete payment card details.

SECTION 5 — SHIPPING AND DELIVERY

We currently ship orders within Australia unless otherwise stated on our website.

Shipping costs and available delivery options will be displayed at checkout.

Any delivery timeframes displayed on our website are estimates only. Delivery times may vary depending on your location, the shipping method selected, carrier delays, peak periods, weather, public holidays and other circumstances outside our reasonable control.

Once your order has been dispatched, you may receive tracking information where tracking is available.

If an order is delayed, lost or damaged in transit, please contact us at hello@onshoreco.com.au and we will assist you in accordance with our obligations under the Australian Consumer Law and the applicable shipping arrangements.

Nothing in this section limits your rights under the Australian Consumer Law.

SECTION 6 — RETURNS, REFUNDS AND CONSUMER GUARANTEES

Our change-of-mind returns, exchanges and refund procedures are set out in our Refund Policy. and the Returns & Exchanges Policy.

These policies operate in addition to, and do not replace, your rights under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Whether a particular problem constitutes a major or minor failure will be determined in accordance with applicable Australian consumer law.

We may need to assess a product before determining the appropriate remedy.

Nothing in our policies or these Terms prevents you from exercising any rights or remedies available to you under the Australian Consumer Law.

SECTION 7 — INTELLECTUAL PROPERTY

All intellectual property appearing on or forming part of our Services belongs to Onshore Collective (Onshore Co.), our licensors or relevant third parties.

This includes, without limitation:

  • our name and branding;

  • logos;

  • product names;

  • designs;

  • photographs;

  • graphics;

  • illustrations;

  • videos;

  • written content;

  • website layouts;

  • product descriptions;

  • trade marks;

  • slogans; and

  • other original content.

You may access and use our website for your personal, non-commercial purposes.

You must not, without our prior written permission:

  • reproduce or copy our content;

  • modify or create derivative works from our content;

  • republish our content;

  • sell or commercially exploit our content;

  • reproduce our designs or artwork;

  • use our branding or trade marks; or

  • scrape, reproduce or systematically collect our website content.

Nothing in these Terms grants you ownership of or any licence to our intellectual property except where expressly stated.

All rights not expressly granted to you are reserved by Onshore Collective (Onshore Co.).

SECTION 8 — OPTIONAL THIRD-PARTY SERVICES

We may use third-party services, applications, platforms or tools to support our Services.

These may include payment providers, shipping providers, analytics providers, marketing platforms, review platforms and other technology providers.

We do not control third-party services and are not responsible for their independent operation, availability, policies or practices.

Your use of third-party services may be subject to the terms and privacy policies of those third parties.

SECTION 9 — THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

These links are provided for convenience only.

We do not control or endorse third-party websites and are not responsible for their content, availability, security, privacy practices or transactions.

If you choose to access a third-party website, you do so at your own risk and should review that third party's terms and privacy policy before using its services or providing personal information.

SECTION 10 — SHOPIFY

Our online store is powered by Shopify.

However, any purchase you make through our online store is a transaction between you and Onshore Co.

Shopify provides the technology that allows us to operate our online store but is not the seller of the products you purchase from us.

Your rights in relation to products purchased from Onshore Co. are against Onshore Co., subject to any applicable law.

SECTION 11 — PRIVACY

Your use of our Services is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and disclose personal information.

Because our store is hosted by Shopify, certain information relating to your use of our website and purchases may be collected and processed by Shopify and other service providers on our behalf.

You acknowledge that your information may be processed or stored by service providers located outside Australia where permitted by applicable law.

Please refer to our Privacy Policy for further information.

SECTION 12 — CUSTOMER REVIEWS AND FEEDBACK

If you submit a review, testimonial, photograph, comment, suggestion or other content to us ("Feedback"), you grant Onshore Co. a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, display and distribute that Feedback for purposes connected with operating, promoting and improving Onshore Co.

This may include displaying your review or content on our website, social media, email marketing or other promotional materials.

You remain the owner of your Feedback.

By submitting Feedback, you confirm that:

  • it is your own content or you have permission to provide it;

  • it does not infringe another person's intellectual property, privacy or other rights;

  • it is not unlawful, misleading, defamatory, abusive or offensive; and

  • you have not submitted it in a way that falsely represents its origin.

We may remove or refuse to publish Feedback that we reasonably consider inappropriate, unlawful, misleading or inconsistent with these Terms.

We do not guarantee that Feedback will be published or that we will respond to it.

We will not falsely represent that a review or testimonial is from a customer who did not provide it.

SECTION 13 — ERRORS AND INACCURACIES

From time to time, our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, availability, promotions, shipping information or other content.

We reserve the right to correct such errors and update information where reasonably necessary.

If an error materially affects an order you have placed, we may contact you before fulfilling the order to confirm how you wish to proceed.

Nothing in this section limits any rights you have under the Australian Consumer Law.

SECTION 14 — PROHIBITED USE

You must only use our Services for lawful purposes.

You must not use our Services to:

  • breach any applicable law;

  • infringe our intellectual property rights or another person's rights;

  • upload or transmit malicious code, viruses or harmful material;

  • interfere with the security or operation of our website;

  • attempt to gain unauthorised access to our systems;

  • impersonate another person or business;

  • provide false or misleading information;

  • collect personal information about other users without authorisation;

  • use automated systems to interfere with or abuse our Services;

  • scrape or systematically extract website content without our written permission;

  • reproduce or exploit our website or content for commercial purposes without permission; or

  • engage in conduct that may harm Onshore Co., our customers, service providers or the operation of our Services.

We may suspend or terminate access to our Services where we reasonably believe that you have breached these Terms or are using our Services unlawfully or improperly.

SECTION 15 — AUTOMATED ACCESS AND AI AGENTS

You must not use automated systems, bots, scraping tools, AI agents or similar technologies to access, crawl, scrape, copy, monitor or interact with our Services in a manner that:

  • interferes with the operation of our website;

  • bypasses technical restrictions or security measures;

  • extracts or reproduces our content without permission;

  • creates unreasonable load on our systems; or

  • breaches these Terms or applicable law.

Nothing in this section prevents ordinary use of publicly available technologies such as search engines where that use is consistent with applicable technical standards and does not otherwise breach these Terms.

We may implement technical measures to restrict or block automated access.

SECTION 16 — TERMINATION

We may suspend or terminate your access to our Services if you materially breach these Terms, misuse our Services, engage in fraudulent or unlawful conduct, or otherwise create a risk to Onshore Co., our customers or our systems.

Termination will not affect any rights or obligations that arose before termination.

Any provisions of these Terms which by their nature are intended to survive termination will continue to apply.

SECTION 17 — DISCLAIMER

To the maximum extent permitted by law, information provided through our Services is provided for general information purposes.

We make reasonable efforts to keep our website accurate and available, but we do not guarantee that our website will always be uninterrupted, secure, error-free or available.

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.

Where the law permits us to limit a warranty, guarantee or liability, we limit it only to the maximum extent permitted by law.

SECTION 18 — LIMITATION OF LIABILITY

To the maximum extent permitted by law, Onshore Co. will not be liable for loss or damage arising from your use of our Services where that liability may lawfully be excluded or limited.

This may include indirect or consequential loss, loss of profits, loss of business, loss of data or other economic loss.

However, nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including your rights under the Australian Consumer Law.

Where our liability can legally be limited, our liability will be limited to the extent permitted by applicable law.

SECTION 19 — INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless Onshore Co. and its directors, employees, contractors, service providers and agents from losses, liabilities, claims, costs or expenses arising from:

  • your breach of these Terms;

  • your unlawful use of our Services;

  • your infringement of another person's rights; or

  • your misuse of our website or Services.

This section does not require you to indemnify us to the extent that the relevant loss or liability was caused by our own unlawful conduct or cannot legally be transferred to you.

SECTION 20 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable, where legally possible.

If it cannot be made enforceable, it will be severed from these Terms without affecting the validity of the remaining provisions.

SECTION 21 — WAIVER AND ENTIRE AGREEMENT

If we do not immediately enforce a right under these Terms, this does not mean that we have waived that right.

These Terms, together with the policies expressly referred to in them, form the agreement between you and Onshore Co. regarding your use of our Services and replace any previous agreements or understandings relating to the same subject matter.

SECTION 22 — ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where otherwise permitted by law.

We may transfer or assign our rights and obligations under these Terms as part of a restructure, sale, merger, acquisition or transfer of the business, or otherwise where permitted by law.

SECTION 23 — GOVERNING LAW

These Terms are governed by the laws of Queensland, Australia.

You agree that any dispute relating to these Terms or your use of our Services will be subject to the jurisdiction of the courts of Queensland and the applicable Commonwealth courts of Australia.

Nothing in this section prevents you from exercising rights available to you under Australian consumer protection laws.

SECTION 24 — CHANGES TO THESE TERMS

We may update these Terms from time to time.

The latest version will always be made available on this page.

Where appropriate, we may notify customers of material changes by updating the date at the top of these Terms or through other reasonable means.

Your continued use of our Services after updated Terms have been published constitutes acceptance of the updated Terms to the extent permitted by law.

SECTION 25 — CONTACT INFORMATION

If you have any questions about these Terms, please contact us:

Onshore Co.
Email: hello@onshoreco.com.au
Website: oshoreco.com.au
Business address: PO Box 3488 Helensvale Towncentre, Helensvale QLD 4212
ABN: 47 916 243 319
Legal entity name: B.M COMPAGNE & P.M HATTEN
Legal Business name: Onshore Collective

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.