Shipping policy

SHIPPING POLICY

Last updated: 7 September 2026

At Onshore Co., we pack every order from our little corner of the Gold Coast and send it on its way to you.

We currently ship Australia-wide.

Please read the information below before placing your order.

SHIPPING WITHIN AUSTRALIA

Standard Shipping — $11.70

Standard shipping is available Australia-wide for a flat rate of $11.70 per order.

Orders containing two or more tees can generally be packed together in the same parcel, where possible.

Shipping costs are calculated and displayed at checkout before you complete your purchase.

ORDER PROCESSING

All orders are packed and processed within up to 3 business days of your order being placed.

Please note that processing time is separate from the delivery time.

Once your order has been packed and dispatched, you will receive a shipping confirmation email containing tracking information where tracking is available.

During launches, sales, holidays or periods of particularly high order volume, processing may take a little longer. If this happens, we'll do our best to keep you updated.

DELIVERY TIMES

Once your order has been dispatched, estimated delivery times are generally:

  • Queensland: approximately 2–5 business days

  • NSW, VIC, ACT: approximately 3–7 business days

  • SA, WA, TAS & NT: approximately 4–14 business days

These timeframes are estimates only and are not guaranteed.

Delivery times can vary depending on your location, the shipping carrier, public holidays, peak periods, weather, natural events and other circumstances outside our control.

If your parcel is taking longer than expected, please check your tracking information first. If you're still concerned, contact us at hello@onshoreco.com.au and we'll help you track it down.

TRACKING

Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking details where tracking is available.

Please allow some time for tracking information to become active after your parcel has been collected by the carrier.

If you haven't received your shipping confirmation email, check your junk or spam folder before getting in touch with us.

DELIVERY ADDRESS

Please make sure your shipping address is correct before completing your order.

Onshore Co. is not responsible for delays or additional costs caused by an incorrect or incomplete address provided at checkout.

If you realise you've entered the wrong address, contact us at hello@onshoreco.com.au as soon as possible.

If your order has not yet been dispatched, we'll do our best to update the address for you. However, we cannot guarantee that changes can be made once an order has been processed or dispatched.

LOST OR DAMAGED PARCELS

If your parcel appears to be lost, significantly delayed or arrives damaged, please contact us at hello@onshoreco.com.au with your order number and any relevant information or photographs.

We'll work with the shipping carrier to investigate the issue and help resolve it.

Nothing in this Shipping Policy limits or excludes your rights under the Australian Consumer Law.

PARCELS MARKED AS DELIVERED

If your tracking information shows that your parcel has been delivered but you cannot locate it, please:

  1. Check around your property and any safe-place locations.

  2. Check whether someone else at your address has received it.

  3. Check with neighbours.

  4. Review the delivery information provided by the shipping carrier.

  5. Contact us at hello@onshoreco.com.au if you still cannot locate your parcel.

We will do our best to assist you and contact the carrier where appropriate.

AUTHORITY TO LEAVE

Where an order is delivered using an authority-to-leave or safe-place service, the parcel may be left at the delivery address without a signature.

Please consider this when choosing your delivery address.

SHIPPING DELAYS

We do our best to get your Onshore Co. order to you as quickly as possible, but once a parcel has been dispatched, delivery is handled by the relevant shipping carrier.

We are not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, extreme weather, natural disasters, public holidays, peak shopping periods, incorrect address information or other unforeseen events.

However, if your parcel is delayed or appears to be lost, please contact us and we'll do what we reasonably can to help.

INTERNATIONAL SHIPPING

At this time, Onshore Co. ships within Australia only.

We hope to expand our shipping options in the future, so keep an eye out.

CONTACT

If you have any questions about shipping or your order, get in touch:

Onshore Co.
hello@onshoreco.com.au

We're always happy to help.